Ledger Systems is built and supported by the person who started it, so a message reaches someone who can fix the problem. Write to us or call, and include your store name so we can find your account quickly.
Questions
I cannot sign in or forgot my password
On the sign-in page choose “Forgot password / need help?” and then “I forgot my password”. We send a code to your email, you enter it, and you pick a new password. If you were invited by a store, use the same email the invitation went to.
My verification code never arrived
Codes are sent from [email protected] and usually arrive within a minute. Check your spam or junk folder, make sure the address was typed correctly, then ask for a new code. A new code replaces the old one, so use the latest email.
How do I change my card, see invoices or cancel?
Open Settings, then the Billing tab, and choose Manage Billing. That opens our payment provider’s secure page where you can update the card, download invoices and cancel. You can cancel at any time; during the 30-day free trial, cancelling before it ends means you are not charged.
What will show up on my card statement?
The charge is for Ledger Systems. If you do not recognise a charge, write to us with the last four digits of the card and we will find it right away.
How do I add an employee?
Open Settings, then the Team tab, and add their email with the permissions they need. They get an invitation by email. Each person signs in with their own email, so the sales history shows who rang up what.
How do I send a customer their receipt again?
Open Sales, find the sale, and use Email Receipt. You can also print it, download it as a picture, or send a link. The receipt shows the store’s details and any signed paperwork.
How do I export my sales, catalog or orders?
Open Settings, then the Data & reports tab, and use the export buttons. The files open in Excel or Google Sheets and are yours to keep, whether or not you stay a customer.
How do I delete a customer’s personal information?
A customer can send a request from the data request page at ledgersystems.net/u/delete. We verify it and remove their name, phone number and address from past sales while keeping the sale totals your books need.
I found a bug or a security problem
Please tell us at [email protected]. We read every report. Real security reports are rewarded and credited if you want.
How much does Ledger Systems cost?
$99.99/month per store, with the first month free. No setup fee, no per-user charge and no contract. A card is needed at signup but nothing is charged for 30 days, and you can cancel before the trial ends. Multi-location groups and franchises get a discount on every store.
Do I need special hardware?
No. Ledger Systems runs in a web browser on the phone, tablet or computer you already have, with nothing to install. Receipts print from any printer your device can print to.
Does it take card payments?
Ledger records how a customer paid (cash, card, finance or a split) and what is still owed. It isn’t a card processor, so you keep using the card terminal you already have and there are no payment-processing fees from us.
Is it cloud based, and can I use it any time?
Yes. Ledger Systems is cloud based, so it is available 24 hours a day, 7 days a week, from any device with a browser. Your sales, catalog and deliveries are stored online and stay in sync on every device that is signed in: the counter computer, the owner's phone and the driver's phone all show the same store.
Can I export my data?
Yes. Sales, catalog and orders can be exported from Settings at any time, so your records are never locked in.